Shipping

Please note that during the COVID-19 pandemic we have had to change our policies due to certain constraints.

FREE LOCAL DELIVERY

We offer free local delivery within 4 KM of our store. Please Google the distance from your address to 5364 Saint-Laurent Boulevard, Montreal, QC, H2T 1S1. If your shipping address is outside of this radius, we will have to cancel your order or arrange a paid shipping method.

Local deliveries are made on MONDAYS and THURSDAYS from 4pm-7pm. You will receive an email to confirm your delivery date and time.

PICK UP IN STORE

We offer free in-store pick up for online orders. You will receive an email notifying you when your order is ready for pick up. Collect your order at our boutique (5364 Saint-Laurent Boulevard, H2T 1S1) during our store hours.

SHIPPING

Orders are shipped on MONDAYS and THURSDAYS via Canada Post. The cut off time is midnight EST the previous night.

If you have selected Tracked or Expedited Shipping, we will provide a tracking number for you order.

If you have selected Lettermail shipping, please know that this option has no tracking number.

All international orders (outside of Canada) may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees. Please note, packages can be delayed by customs, which unfortunately is out of our control.

Returns

Please note that during the COVID-19 pandemic we have had to change our policies due to certain constraints. At this time all sales are final. For health/safety reasons, we are not able to accept returns right now. In the case of unseen damage/product issues please communicate with us and we will figure out a solution.

Please contact us at [email protected] should you have any questions about this.

It is very uncommon for shipments to get lost or damaged in the post although we will do everything in our power to ensure your item is packaged properly to arrive safely. If this occurs we do not assume any responsibility for lost or damaged packages. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Once goods have been shipped you have agreed + understand that Annex Vintage is not liable for any direct or indirect damages incurred by any of the services we provide. If you do receive a package with a damaged item we recommend to take a photo of both the damaged item and the damaged packaging it came in. This is necessary to make the insurance claim.

All sale items are final sale.