Free shipping within Canada on orders over 100$ before tax

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Shipping & returns

 

Shipping

Shipping is FREE for domestic orders over $100! The subtotal (before tax) must be 100$ or more to qualify. Your order will be shipped Expedited with Canada Post.

 

SPECIAL HOLIDAY SHIPPING DEADLINES 2023

We're working extra hard to get your gifts to you in time for the Holidays! Please refer to this list to make sure you receive them on time. In addition, we recommend using Canada Post's package delivery time calculator for purchases in Canada to get a more accurate date.

*Please note, packages can be delayed by customs, which unfortunately is out of our control.

 

CANADA (urban centers)

Montreal: 

PriorityMC, XpresspostMC - Dec 21

Expedited ParcelMC or flat rate boxMC - Dec 20

Regular parcelMC - Dec 19

 

Province of QC (outside of Montreal), Ontario : 

PriorityMC, XpresspostMC - Dec 21

Expedited ParcelMC or flat rate boxMC - Dec 18-20

Regular parcelMC - Dec 14-19

 

Other provinces, Northwest territories : 

PriorityMC, XpresspostMC - Dec 20

Expedited ParcelMC or flat rate boxMC - Dec 12-19

Regular parcelMC - Dec 8-18

 

USA

XpresspostMC - Dec 15

Expedited ParcelMC - Dec 13

Tracked Packet/Small Packet - Dec 12

 

INTERNATIONAL

Africa (excl. Middle-East), Central/South American and Caribbean

Xpresspost – InternationalMC- Dec 08

Tracked Packet/Small Packet - Dec 01

 

Europe (excl. Countries listed below), Asia, Australia, China, India, Middle-East, New-Zealand

Xpresspost – InternationalMC - Dec 11

Tracked Packet/Small Packet - Dec 07

 

France, Germany, Japan, Netherlands, Switzerland, UK

Xpresspost – InternationalMC - Dec 14

Tracked Packet/Small Packet - Dec 11

 

PICK UP IN STORE

We offer free in-store pick up for online orders. You will receive an email notifying you when your order is ready for pick up. Collect your order at our boutique (5364 Saint-Laurent Boulevard, H2T 1S1) during our store hours.

 

SHIPPING

Orders are shipped on MONDAYS and FRIDAYS via Canada Post. The cut off time is 5PM EST the previous night.

If you have selected Tracked, Expedited, Xpresspost or Priority Shipping, we will provide a tracking number for your order.

If you have selected Lettermail shipping, please note that this option has no tracking number.

All international orders (outside of Canada) may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees. Please note, packages can be delayed by customs, which unfortunately is out of our control.


Returns & Exchanges

ONLINE EXCHANGES & REFUNDS

All discounted items, swimwear and underwear are final sale and cannot be returned or exchanged under any circumstance.

If something you've ordered from us online isn't quite right and you would like a refund, you must notify us of the issue within 1 week of receiving the item. The item must be in its original condition with the tag or label still attached. It must be shipped back using a tracked service. Send us the tracking number of the returned parcel within 10 days of initially receiving the package. Once we receive the return we will issue the refund. Shipping fees are non-refundable.

Online orders may be exchanged or refunded in person at our store within 10 days of receiving them. Refunds take 5-10 days to process depending on your card carrier.


LOST / DAMAGED SHIPMENTS

It is very uncommon for shipments to get lost or damaged in the post, although we will do everything in our power to ensure your item is packaged properly to arrive safely. Once goods have been shipped, you have agreed and understand that Annex Vintage is not liable for any direct or indirect damages incurred by the shipping provider, Canada Post.
If your order arrives damaged, please email us at [email protected] with your order number, a description of the defect, and a photo of both the damaged item and the damaged packaging it came in. This is necessary to make the insurance claim. Due to liability of courier, no refund or exchange will be given until the investigation is complete and the claim has been issued and reimbursed.
 
IN-STORE PURCHASE EXCHANGE POLICY

NO REFUNDS
All regular priced items are exchangeable for goods or store credit up to 14 days after the original purchase. The item must be in its original condition with the tag or label still attached and you must have the itemized receipt. Any item purchased with trade or store credit is FINAL SALE. Any discounted item is FINAL SALE. Swimwear and underwear are FINAL SALE.